سياسة الاستبدال والاسترجاع

The policy of exchange and return is subject to the terms and conditions of use and service.* The store may choose to accept, not accept, or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order is found to be fraudulent. The website will refund what you paid for orders that are not accepted or are canceled. Policy of exchange and return of goods: * All products are returned within a period not exceeding two days from the date of receipt of the order. * The customer bears the shipping costs for the return if payment is via Mada or Visa, which is 22 riyals, and also the delivery fees paid are non-refundable (Samsa 27 riyals, cash on delivery 45 riyals, Jeddah courier 50 riyals, Mecca courier 50 riyals). * The customer bears the shipping costs for the return if payment is via Tabi, which is 22 riyals, and also the delivery fees paid are non-refundable (Samsa 27 riyals, cash on delivery 45 riyals, Jeddah courier 50 riyals, Mecca courier 50 riyals). The paid amounts will be refunded minus any due shipping fees and other bank transfer fees, as these are on the customer and are non-refundable. Exchange is only allowed once, after which neither exchange nor return is accepted.* In international returns, the customer bears the full shipping costs, and the delivery fees paid are non-refundable. * The due amount will be refunded if payment was cash on delivery within 1 to 7 days after receiving and inspecting the product. * The due amount will be refunded if payment was Mada within 1 to 24 days after receiving and inspecting the product. * The due amount will be refunded if payment was via Visa or MasterCard within 7 to 24 days after receiving and inspecting the product. * The order cannot be canceled once shipped. * Delivery fees are non-refundable if canceled after shipping. * The shipping cost for return and replacement delivery is 35 riyals, paid by the customer. * In case of a defect or manufacturing error in the product, it is returned after reporting it. Cases where products are not returned: * When the return request is made after the specified time, which is two days from the date of receipt for products. * When the product has been used, damaged, or is not in the same condition as when received, or if the security seal has been removed. * Consumed products that have been used. * Products included in discounts. * Products that have been tampered with or had their serial numbers removed. * Products without price tags, labels, original packaging, or missing any accessories. Free shipping cases: In case of return and the shipping was free, the customer bears the return shipping costs, which are 22 riyals. How can I recover my money if I receive an item that is not in the correct shape or is damaged? When you receive the item damaged or not matching what was selected from the website, you can return the item to us in the same condition you received it, with its original packaging, within two days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it was paid for the item or for its shipping and delivery to you. Customer service for return and exchange at Hishma store WhatsApp: 0557933445